Privacy Policy

Last updated: 12 June 2026

This policy explains how security24 (“we”, “us”) collects and uses your personal information, in line with South Africa’s Protection of Personal Information Act (POPIA). It applies to security24.co.za.

Who we are

security24 is a directory that connects people looking for a locksmith with verified local locksmiths. We are the responsible party for the personal information described here. You can contact us at support@security24.co.za.

What information we collect

We only collect what we need to connect you with a locksmith:

  • Your name, phone number or WhatsApp number, and details of the job you need — submitted via a quote or contact form.
  • Business name, contact details, areas served, and registration status — provided by locksmiths when listing.
  • Basic technical information collected automatically when you use the site (such as your approximate location, browser type, and pages viewed), via cookies and analytics.

How we use it

We use your information to:

  • Pass your enquiry to a relevant locksmith so they can quote and contact you.
  • Operate, maintain and improve the website.
  • Respond to messages you send us.

Who we share it with

When you submit a quote request, we share your enquiry details with the locksmith best placed to help you in your area so they can respond. We do not sell your personal information. We may use trusted service providers (for example, hosting and analytics) who process data on our behalf under appropriate safeguards.

How long we keep it

We keep enquiry information for 12 months, after which it is deleted or anonymised.

Your rights

Under POPIA you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to its processing. To exercise any of these, email us at support@security24.co.za and we’ll respond within a reasonable time.

Cookies

We use cookies and similar technologies to make the site work and to understand how it’s used. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.

Contact

Questions about this policy or your information? Email support@security24.co.za.

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